Digitisation, connectivity and social innovation

Smart services

[G4-EC7], [G4-EC8] In the context of public sector services, in accordance with the Italian Digital Agenda¬ (ADI) and European Directives, in 2016 TIM consolidated and streamlined its offer of Smart Services (a range of services for energy efficiency and digital services in urban areas), Urban Security (new services dedicated to security, the environment and optimal energy management) and the Digital School. The aim is to promote the “smart city” (Smart City) model to improve quality of life by developing innovative digital services to ferry communities towards a Smart Community model (as described in the Digital Agenda) that enables new forms of cooperation between citizens and public authorities.

As regards the innovation of business, TIM aims to supplement its offer of connectivity with new innovative services that satisfy the new digital needs of the customer.

Integrated management of the local infrastructural networks and construction of the Smart City environments.Enabled services: planning of electricity consumption and maintenance; energy saving is estimated within a range between 15% (light produced by high-efficiency lamps, e.g. LEDs) and over 30% in the case of light produced by old style lamps (e.g. sodium vapour or incandescence).These values come in addition to the possibility of modulating lighting switching it on and/or reducing intensity of light of the individual lamp;
  • video surveillance;
  • digital communication with citizens and users in general (e.g. tourists);
  • Wi-Fi hot spots (broadband access);
Intelligent management and automation of buildings thanks to specifically designed solutions able to be implemented on a project basis through the components of the Lighting Suite and Nuvola IT Energreen offers.  The energy saved can be estimated at around 10%, if only the Metering & Reporting function is implemented, but it can rise to over 50% for specific efficiency projects.Remote management of energy consumption, implemented on TIM assets and services, for the purpose of saving energy.  Enabled services:
  • audit energetico on site (analisi on site per l’efficienza energetica);
  • Metering & Reporting; Efficiency strategy (reportistica avanzata e servizi di consulenza di Energy Management);
  • Energy Cost Management Services;
  • Special Project: interventi ad hoc di efficientamento.
Management of participated security and urban territory control.  Enabled services:
  • computerised management of the penalty issuing process for traffic and other violations for local public administration;
  • participated management of urban issues, with reporting of safety- related issues, antisocial activities and urban decay;
  • real time monitoring of the urban and natural environment of cities (humidity, temperature, noise pollution, C02, gaseous pollutants, etc.);
  • monitoring of available public parking spaces.
Integrated digital management of teaching and school administration.  The offer can be configured according to the requirements of the schools and includes a range of integrated, but modular, services, accessible via a single portal-showcase.  Enabled services:
  • enabling infrastructure (fixed internet, wi-fi & security connectivity);
  • management services for the school (administrative management, cloud electronic register);
  • digital teaching services (application integrated with school e-book stores);
  • devices (for users and for classes).