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2016 Sustainability Report
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  • TIM Group
    • TIM Group
    • Chairman’s Letter
    • TIM Group's profile
    • The corporate governance system
      • The corporate governance system
      • References
      • Codes, policies and charters of the group
      • Fight against corruption
    • Key economic performance data and economic value generated and distributed
    • The reference context
      • The reference context
      • Competitors
      • Services to Alternative Operators
      • Organisations and institutions
  • Being sustainable at TIM
    • Being sustainable at TIM
    • Human rights
      • Human rights
      • Business and human rights
      • TIM Commitment
      • Due diligence on the human rights of the TIM Group
      • The Group’s human rights policy
      • Information and training on human rights
      • Reports and incidents
    • Opportunities and socio-environmental risks of the Group’s operations
      • Opportunities and socio-environmental risks of the Group’s operations
      • Social risks
      • Environmental risks
    • The enterprise risk management system
    • The business continuity management
  • Corporate shared value
    • Corporate shared value
    • Monitoring the corporate shared value
    • Sustainability governance
    • Position in indexes and other awards
    • Stakeholder engagement
      • Stakeholder engagement
      • Proposals for action
      • Initiatives
    • Materiality analysis
  • Digitisation, connectivity and social innovation
    • Digitisation, connectivity and social innovation
    • A group of strategic value
      • A group of strategic value
      • The economic effects of broadband and ultrabroadband networks on growth and employment
      • Tim netbook
      • Tim’s commitment to minimising the negative impacts of creating new networks
      • Network infrastructure as an enabling platform
      • Digital inclusion
      • Presence of the Group in Brazil
    • Customers
      • Customers
      • Customer care
      • Conciliation procedures
      • Certification
      • Child protection
      • Product responsibility
      • Safeguarding privacy and personal data protection
    • Research & development and innovative services
      • Research & development and innovative services
      • Relevant issues
      • Partnerships with external players
      • Smart services
      • Infomobility and smart cities
      • Innovative e-health services
      • Research and innovation in e-security
      • Public initiatives consistent with the core business
    • Sustainability throughout the supply chain
      • Sustainability throughout the supply chain
      • Sustainability initiatives
      • Sustainability checks
      • Involving initiatives
    • CSV projects
      • CSV projects
      • Digitisation of the country
      • Employment impact
      • TIM Ventures
      • TIM Wcap Accelerator
      • Single European number 112
      • 2016 Patent
      • WithYouWeDo
      • Joint Open Lab (JOL)
      • Mobile broadband
  • Environmental protection
    • Environmental protection
    • Climate change
      • Climate change
      • Reducing emissions
      • Risks associated with climate change
      • Opportunities associated with climate change
    • Environmental performance
      • Environmental performance
      • Energy
      • Eco-efficiency indicator
      • Atmospheric emissions
      • Water
      • Paper
      • Waste
      • Electromagnetic emissions
      • Compliance with existing environmental legislation
    • Eco-friendly TIM
    • CSV projects
      • CSV projects
      • Energy efficiency
      • Digital healthcare
      • Biosite Brazil
  • Digital culture
    • Digital culture
    • Relations with local communities
      • Relations with local communities
      • Digital culture projects
        • Digital culture projects
        • O Círculo da Matemática do Brasil
        • TIM Faz Ciência
    • CSV projects
      • CSV projects
      • #TIMGirlsHackathon
      • Digital learning with TIM
      • Smart Working
      • TIM 60+
      • TIM Academy
      • TIM Protect
      • Partnerships with schools and the academic world
      • Programme the future
      • PappanoinWeb
      • TIM College
      • START! La vita a portata di App
      • TIM Tec
  • TIM people
    • TIM people
    • Concise figures¹
    • Gender balance
    • People caring
    • Development
    • Internal communication
    • Health and safety
    • Industrial relations
    • Remuneration policy
    • Reports received through the Internal control procedure
    • Appendix - detailed tables
    • CSV projects
      • CSV projects
      • Nurseries and preschools
      • Citizen without borders
  • Fondazione TIM
  • Appendix
    • Appendix
    • 2015 and 2016 results
    • 2017 Objectives and multiannual targets
    • GRI Content Index
    • Reports

Download Center

In this area you can download single chapters of the Sustainability Report 2016 in pdf or create and download a single zip file with selected chapter

Chairman’s letter

Sustainable Development Goals and the material issues of TIM

TIM Corporate Shared Value Model

Projects - Digitisation, connectivity and social innovation

Projects - Environmental protection

Projects - Digital culture

TIM Group

Being sustainable at TIM

Corporate Shared Value

Digitisation, connectivity and social innovation

Environmental protection

Digital culture

TIM people

Fondazione TIM

Appendix

Reports of independent Auditors

Sustainability Report 2016

  • KPIs
  • Sustainability governance
  • Interactive KPIs
  • Materiality matrix
  • Download center
  • Contacts
  • Legal notes
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