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2016 Sustainability Report
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TIM Group
TIM Group
Chairman’s Letter
TIM Group's profile
The corporate governance system
The corporate governance system
References
Codes, policies and charters of the group
Fight against corruption
Key economic performance data and economic value generated and distributed
The reference context
The reference context
Competitors
Services to Alternative Operators
Organisations and institutions
Being sustainable at TIM
Being sustainable at TIM
Human rights
Human rights
Business and human rights
TIM Commitment
Due diligence on the human rights of the TIM Group
The Group’s human rights policy
Information and training on human rights
Reports and incidents
Opportunities and socio-environmental risks of the Group’s operations
Opportunities and socio-environmental risks of the Group’s operations
Social risks
Environmental risks
The enterprise risk management system
The business continuity management
Corporate shared value
Corporate shared value
Monitoring the corporate shared value
Sustainability governance
Position in indexes and other awards
Stakeholder engagement
Stakeholder engagement
Proposals for action
Initiatives
Materiality analysis
Digitisation, connectivity and social innovation
Digitisation, connectivity and social innovation
A group of strategic value
A group of strategic value
The economic effects of broadband and ultrabroadband networks on growth and employment
Tim netbook
Tim’s commitment to minimising the negative impacts of creating new networks
Network infrastructure as an enabling platform
Digital inclusion
Presence of the Group in Brazil
Customers
Customers
Customer care
Conciliation procedures
Certification
Child protection
Product responsibility
Safeguarding privacy and personal data protection
Research & development and innovative services
Research & development and innovative services
Relevant issues
Partnerships with external players
Smart services
Infomobility and smart cities
Innovative e-health services
Research and innovation in e-security
Public initiatives consistent with the core business
Sustainability throughout the supply chain
Sustainability throughout the supply chain
Sustainability initiatives
Sustainability checks
Involving initiatives
CSV projects
CSV projects
Digitisation of the country
Employment impact
TIM Ventures
TIM Wcap Accelerator
Single European number 112
2016 Patent
WithYouWeDo
Joint Open Lab (JOL)
Mobile broadband
Environmental protection
Environmental protection
Climate change
Climate change
Reducing emissions
Risks associated with climate change
Opportunities associated with climate change
Environmental performance
Environmental performance
Energy
Eco-efficiency indicator
Atmospheric emissions
Water
Paper
Waste
Electromagnetic emissions
Compliance with existing environmental legislation
Eco-friendly TIM
CSV projects
CSV projects
Energy efficiency
Digital healthcare
Biosite Brazil
Digital culture
Digital culture
Relations with local communities
Relations with local communities
Digital culture projects
Digital culture projects
O Círculo da Matemática do Brasil
TIM Faz Ciência
CSV projects
CSV projects
#TIMGirlsHackathon
Digital learning with TIM
Smart Working
TIM 60+
TIM Academy
TIM Protect
Partnerships with schools and the academic world
Programme the future
PappanoinWeb
TIM College
START! La vita a portata di App
TIM Tec
TIM people
TIM people
Concise figures¹
Gender balance
People caring
Development
Internal communication
Health and safety
Industrial relations
Remuneration policy
Reports received through the Internal control procedure
Appendix - detailed tables
CSV projects
CSV projects
Nurseries and preschools
Citizen without borders
Fondazione TIM
Appendix
Appendix
2015 and 2016 results
2017 Objectives and multiannual targets
GRI Content Index
Reports
KPIs
Involving initiatives
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