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2016 Sustainability Report
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  • TIM Group
    • TIM Group
    • Chairman’s Letter
    • TIM Group's profile
    • The corporate governance system
      • The corporate governance system
      • References
      • Codes, policies and charters of the group
      • Fight against corruption
    • Key economic performance data and economic value generated and distributed
    • The reference context
      • The reference context
      • Competitors
      • Services to Alternative Operators
      • Organisations and institutions
  • Being sustainable at TIM
    • Being sustainable at TIM
    • Human rights
      • Human rights
      • Business and human rights
      • TIM Commitment
      • Due diligence on the human rights of the TIM Group
      • The Group’s human rights policy
      • Information and training on human rights
      • Reports and incidents
    • Opportunities and socio-environmental risks of the Group’s operations
      • Opportunities and socio-environmental risks of the Group’s operations
      • Social risks
      • Environmental risks
    • The enterprise risk management system
    • The business continuity management
  • Corporate shared value
    • Corporate shared value
    • Monitoring the corporate shared value
    • Sustainability governance
    • Position in indexes and other awards
    • Stakeholder engagement
      • Stakeholder engagement
      • Proposals for action
      • Initiatives
    • Materiality analysis
  • Digitisation, connectivity and social innovation
    • Digitisation, connectivity and social innovation
    • A group of strategic value
      • A group of strategic value
      • The economic effects of broadband and ultrabroadband networks on growth and employment
      • Tim netbook
      • Tim’s commitment to minimising the negative impacts of creating new networks
      • Network infrastructure as an enabling platform
      • Digital inclusion
      • Presence of the Group in Brazil
    • Customers
      • Customers
      • Customer care
      • Conciliation procedures
      • Certification
      • Child protection
      • Product responsibility
      • Safeguarding privacy and personal data protection
    • Research & development and innovative services
      • Research & development and innovative services
      • Relevant issues
      • Partnerships with external players
      • Smart services
      • Infomobility and smart cities
      • Innovative e-health services
      • Research and innovation in e-security
      • Public initiatives consistent with the core business
    • Sustainability throughout the supply chain
      • Sustainability throughout the supply chain
      • Sustainability initiatives
      • Sustainability checks
      • Involving initiatives
    • CSV projects
      • CSV projects
      • Digitisation of the country
      • Employment impact
      • TIM Ventures
      • TIM Wcap Accelerator
      • Single European number 112
      • 2016 Patent
      • WithYouWeDo
      • Joint Open Lab (JOL)
      • Mobile broadband
  • Environmental protection
    • Environmental protection
    • Climate change
      • Climate change
      • Reducing emissions
      • Risks associated with climate change
      • Opportunities associated with climate change
    • Environmental performance
      • Environmental performance
      • Energy
      • Eco-efficiency indicator
      • Atmospheric emissions
      • Water
      • Paper
      • Waste
      • Electromagnetic emissions
      • Compliance with existing environmental legislation
    • Eco-friendly TIM
    • CSV projects
      • CSV projects
      • Energy efficiency
      • Digital healthcare
      • Biosite Brazil
  • Digital culture
    • Digital culture
    • Relations with local communities
      • Relations with local communities
      • Digital culture projects
        • Digital culture projects
        • O Círculo da Matemática do Brasil
        • TIM Faz Ciência
    • CSV projects
      • CSV projects
      • #TIMGirlsHackathon
      • Digital learning with TIM
      • Smart Working
      • TIM 60+
      • TIM Academy
      • TIM Protect
      • Partnerships with schools and the academic world
      • Programme the future
      • PappanoinWeb
      • TIM College
      • START! La vita a portata di App
      • TIM Tec
  • TIM people
    • TIM people
    • Concise figures¹
    • Gender balance
    • People caring
    • Development
    • Internal communication
    • Health and safety
    • Industrial relations
    • Remuneration policy
    • Reports received through the Internal control procedure
    • Appendix - detailed tables
    • CSV projects
      • CSV projects
      • Nurseries and preschools
      • Citizen without borders
  • Fondazione TIM
  • Appendix
    • Appendix
    • 2015 and 2016 results
    • 2017 Objectives and multiannual targets
    • GRI Content Index
    • Reports
  • Interactive KPIs
  • Materiality matrix
  • Download center
  • Contacts
  • Legal notes
  • Privacy
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